This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from nophy-jewelry.com (the “Site”).
Introduction
We value your privacy and are committed to protecting your personal data. When you visit our website nophy-jewelry.com, when you make a purchase in our webshop or sign up for our newsletter, NOPHY Jewelry processes personal data. Furthermore, we process the personal data of our suppliers. The term ‘personal data’ includes all information about an identified or identifiable natural person. In the processing of personal data, NOPHY Jewelry qualifies as the controller in the meaning of the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
Personal data we collect and purposes for which these data are collected
Customers and potential customers
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Please note that this Privacy Policy is not applicable to third-party websites connected to this Site through links or applications. Clicking on such links may allow third parties to collect or share data about you. We cannot guarantee that these third parties will handle your personal data in a secure and careful manner, as we do not control these websites and are not responsible for their privacy policies. We, therefore, recommend you read these websites’ privacy policies before clicking on any links or making use of the websites accessed by such links.
We may process the following (categories of) personal data of (contact persons of) our (potential) customers if and when necessary for our order administration:
- Name and address details (name, first names, initials, title, gender, address, postal code and place of residence and country of residence);
- Date of birth;
- E-mail address;
- Payment details;
- Order details including order history.
We process this data for the following purposes:
- If applicable: to register you as a new client;
- To inform and contact you about your order, our products, ordering methods, payments and applicable conditions;
- Delivery of ordered goods;
- Dispute resolution including debt collection;
- To comply with our legal and regulatory obligations.
We may process the following (categories of) personal data of (contact persons of) our (potential) customers if and when necessary for our service administration:
- Name and address details (name, first names, initials, title, gender, address, postal code and place of residence and country of residence);
- Telephone number;
- Date of birth;
- E-mail address;
- Order details;
- Payment details;
- Service requests;
- Other personal data that may be processed in the context of handling the service request, such as order history.
We process this data for the following purposes:
- Responding to questions;
- Providing service;
- Logging data for insight and improvement;
- Creating replacement orders;
- Dispute resolution;
- To comply with our legal and regulatory obligations.
We may process the following (categories of) personal data of (contact persons of) our (potential) customers in our client marketing database:
- Name and address details (name, first names, initials, title, gender, address, postal code and place of residence and country of residence);
- E-mail address;
- Telephone number;
- Date of birth;
- Transactional data such as order history;
- For direct marketing messages: e-mail address, IP-address, open ratio and time of opening, click ratio including time stamp regarding visited URLs in the message.
We process this data for the following purposes:
- Provision of information about us and our products, including updates on changes to our Terms and Conditions, Terms of Use and our Privacy Policy;
- Direct marketing about our products and/or services, including promotions, contests, prize draws and events connected therewith;
- To analyze whether our messages are opened and to establish which parts of our messages are the most interesting for our newsletter subscribers;
- Research and development;
- Dispute resolution;
- To comply with our legal and regulatory obligations.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Newsletter subscribers
We have a newsletter to inform those interested in our products and/or services, contests, prize draws and other events. The newsletter is event-based, meaning that it will be sent when certain events occur (such as a new product being launched). Your email address will be added to the list of subscribers only with your explicit consent. The newsletter is aimed at driving engagement and may include information about new products, promotions and events. We can measure when and to what extent newsletters are opened and on which links in the newsletter you click. Each newsletter contains a link through which it is possible to unsubscribe from our newsletter.
When you sign up to our newsletter, we process the following personal data:
- Your e-mail address;
- IP-address;
- Open ratio and time of opening;
- Click ratio including time stamp regarding visited URLs in our newsletters.
We process this data for the following purposes:
- To send you our newsletter;
- To analyze whether our newsletter is opened and to establish which parts of our newsletter are the most interesting for our newsletter subscribers;
- Dispute resolution;
To comply with our legal and regulatory obligations.
Site users
When you visit our Site, we analyze your use of our Site via the use of cookies and similar technologies. You can set your browser to (partly) disable or refuse cookies. Please read our Cookie Policy for more information about the use of cookies.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
We may process the following (categories of) personal data of all our Site users (whether you make a purchase or not):
- Information on how you use and interact with our websites as well as on the amount of time that you spend on it;
- Basic information that relates to the request that is made from your browser when you visit the webs. These data may include information such as your last visit date and time, the duration of your visit, the timestamp of the browser request, your IP address and basic HTTP header information (like referral URL and user agent), information about the website you have previously visited as well as demographic information including your location.
We process this data for the following purposes:
- Analyzing and improving the use of the website, including optimizing the operation and your experience of the website
- Marketing purposes (advertising)
- Dispute resolution
- To comply with our legal and regulatory obligations
Suppliers
We may process the following (categories of) personal data of persons from whom we purchase products or services or who work at our suppliers if and when necessary in our supplier administration:
- Name and address details (name, first names, initials, title, gender, address, postal code and place of residence and country of residence);
- Other contact data (telephone number, e-mail address and similar data required for communication);
- Information about your company such as company name, business address, zip code, business e-mail address and telephone number;
- In some cases, depending on the type of service provision: a certificate of good conduct and data relating to an identity document;
- Data in view of making orders or purchasing services;
- Data for calculating and recording fees and expenses and making payments, including bank account numbers;
- Other data, the processing of which is required or necessary to comply with applicable legislation.
We process these data for the following purposes:
- Placing orders and purchasing services;
- Calculating and recording income and expenses and making payments;
- The collection of receivables, including placing those receivables in the hands of third parties and other internal management activities;
- Arranging the transport of goods and services to be delivered to the parties involved;
- Maintaining contact between us and customers or suppliers;
- Dispute resolution and audits;
- Cooperating in the levy or collection of taxes;
- To comply with our legal and regulatory obligations.
Legal grounds for processing
We process your personal data on the basis of one or more of the following legal grounds:
- When this is necessary for the performance of an agreement to which you are a party or for the performance of pre-contractual acts at your request, e.g. we need to process your information to be able to handle your order;
- When this is necessary to comply with a legal obligation;
- When this is necessary to promote our legitimate interests or the interests of a third party, e.g. to manage our relationship with you;
- With your consent, e.g. when you sign up to our newsletter.
If we process your personal data on the basis of your consent, we will request this separately from you. You may withdraw your consent at any time. Please note that the withdrawal of your consent does not affect the lawfulness of the processing of your personal data prior to the withdrawal of your consent.
To whom do we provide your personal data?
We do not disclose your information to third parties (‘recipients’ within the meaning of privacy legislation), unless necessary for the proper performance of the purposes described in this Privacy Policy. For example: to fulfill your order, we need to share your data with payment providers and transportation companies. We may share personal data with our service providers, such as hosting providers, e-mail services and (other) software suppliers, payment service providers, transportation companies, lawyers etc. Furthermore, we may share your data when necessary to and defend the rights or property of NOPHY Jewelry and when necessary to protect the personal safety, property or other rights of the public, NOPHY Jewelry or its customers or employees.
The third parties to whom the personal data is made available are obliged to treat your personal data confidentially. If these parties are regarded as ‘processors’ within the meaning of the privacy legislation, we will ensure that a data processing agreement is concluded with these parties that meet the requirements set out in the GDPR.
Your personal data may be included in the acquisition of NOPHY Jewelry, in whole or in part; a sale of some or all of NOPHY Jewelry; a merger or merger involvement; during a bankruptcy; dissolution or other transition of our business. This means that your personal data may be transferred to a new owner or successor entity to ensure that our services can be continued.
Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. All this happens under the observance of the GPDR.
How long do we store your personal data?
We will not retain your personal data in an identifiable form for any longer than is necessary for the purposes set out in this Privacy Policy.
The personal data in our order administration will in principle be deleted at the latest two years after the order in question has been processed. The personal data used for website analysis are stored for a maximum of 24 months. The personal data in our service administration and client marketing database are retained for five years after closure of the client file. The e-mail address used for newsletter subscriptions is removed from our mailing list as soon as you choose to unsubscribe.
The personal data of suppliers will in principle be deleted at the latest two years after the order in question has been processed.
In addition to the above mentioned retention periods, we may need to retain certain personal data in order to comply with statutory retention obligations, such as the retention of certain accounting data for 7 years from the end of the year in which the relevant data have lost their current importance for (tax) business operations in connection with our tax retention obligation arising from article 52 of the Dutch State Taxes Act.
The specific retention periods referred to above may become longer or legal retention periods may become applicable to which we need to comply. We may also retain personal data for a longer period of time if necessary for our legitimate interests, such as when necessary for settling legal disputes.
Security of your personal data
We have security measures in place to reduce the likelihood of misuse, loss and unwanted disclosure of, and unauthorized access to, personal data. Our business partners are bound by confidentiality and are bound by instructions aimed at the adequate protection of your personal data.
Your privacy rights
You have the following rights with regard to the processing of your personal data by us:
- the right to request whether we process your personal data and, if this is the case, to inspect your personal data;
- the right to rectification of your personal data if they are incorrect or incomplete;
- the right to have your personal data deleted (‘right to be forgotten’);
- the right to object to the processing of your personal data or to limit the processing of your personal data;
- the right to withdraw consent for the processing of your personal data at any time, if the processing is based on your consent;
- the right to receipt or transfer of your personal data by or to a third party designated by you in a structured, customary and machine-readable form (‘right to data portability’).
If you wish to exercise any of the rights above, please contact us via contact@nophy-jewelry.com.
Please be aware that in order to prevent fraud and misuse, we may need to request specific information from you to help us confirm your identity. We may also contact you to ask you for further information in relation to your request. If you wish to inspect personal data linked to a cookie, please make sure to include a copy of the relevant cookie. You will find the cookie in your browser settings.
Within a month after receipt of your request, we will inform you whether we can comply with your request. This period may be extended by two months in specific cases, for example when a complex request is made. We will inform you of such an extension within one month of receipt of your request. Based on privacy legislation we can refuse your request under certain circumstances. If we do so, we will explain the reasons for the refusal. If you object to the processing of your personal data for direct marketing purposes, we will always respect this request. You can find more information about your privacy rights on the website of the Dutch Data Protection Authority.
How can you file a privacy complaint?
If you have a complaint about the processing of your personal data by us, we will do our utmost best to resolve it with you. You have the right to lodge a complaint with the competent supervisory authority at any time.
Changes to this Privacy Policy
We reserve the right to change this Privacy Policy and will always post the most recent version of this Privacy Policy on our website. If substantial changes are made that could significantly affect one or more data subjects we will strive to inform the relevant data subjects immediately.
This Privacy Policy was last amended on 03-10-2022.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@nophy-jewelry.com or by mail using the details provided below:
Pijlbrem 20, 6444 DT Brunssum, Limburg, Netherlands
Cookie Policy
This is the Cookie Policy for NOPHY Jewelry, accessible from www.nophy-jewelry.com
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies, please read “https://www.cookieconsent.com/what-are-cookies/“
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
Account related cookies
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Login related cookies
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook Messenger and Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information you can contact us via email: contact@nophy-jewelry.com